Grievance Redressal Policy
Grievance Redressal Mechanism
Last Updated: 01-Aug-2025
HelloTN (“we,” “our,” “us”) values user trust and is committed to resolving complaints and concerns effectively. In compliance with Indian law and best practices, we have established the following Grievance Redressal Mechanism.
1. Scope
Users may raise grievances regarding:
- Inaccurate, offensive, or harmful content.
- Intellectual property violations.
- Fraudulent, misleading, or illegal listings.
- Service quality issues with third-party sellers.
- Privacy or data-related concerns.
2. Escalation Matrix
| Level | Contact | Response Time | Resolution Time |
|---|---|---|---|
| Level 1 | Grievance Officer Email: [email protected] | Acknowledgment within 24 hours | Resolution within 15 business days |
| Level 2 | Operations Head Email: [email protected] | Escalate if Level 1 not resolved within 15 days | Resolution within 30 business days |
| Level 3 | Management/Compliance Cell Email: [email protected] | Escalate if unresolved after Level 2 | Final resolution within 45 business days |
⚖️ Note: All legal disputes, if not resolved via this mechanism, will be subject to the jurisdiction of courts in Chennai, Tamil Nadu, India, including the Madras High Court.
3. How to File a Grievance
You can submit a grievance by:
- Filling the form below.
- Writing to [email protected] with details (Issue, Date, Reference, Proof).
- Calling our helpline during business hours.
4. Data / Account Deletion Submission
You can request deletion of your HelloTN account or personal data through any of the following methods:
Proof of identity (if you cannot send from the registered email ID)
Filling out the Data/Account Deletion Form below.
Provide your registered email address, phone number, and a brief note describing whether you wish to delete your full account or specific data (such as posts, listings, or activity logs).
Attach any identification proof if required for verification.
Writing to:
📧 [email protected]
Include the following in your email:
Subject line: “Account/Data Deletion Request – [Your Registered Email or Phone Number]”
Details of the request (Full deletion / Partial deletion)
